Bharat Sanchar Nigam Limited (BSNL) is one of India’s oldest and largest telecom service providers. It offers a range of telecommunication services including landline, broadband, and mobile services. To assist its users, BSNL offers a comprehensive customer care service that can be accessed through various channels.
BSNL offers affordable services to people in rural, urban, and metro areas. If you have a complaint, you can call their customer care at 1800-180-1503.
Want to clear all your queries related to BSNL? This blog will help you know more about customer service and helpline numbers. You can continue to read below for more information.
For any issues regarding payments at BSNL, you can send the details of the problem to the BSNL portal helpdesk at portalhelpdesk@bsnl.co.in. Once the mail is received by BSNL executives, an executive will contact you within 24 hours.
Resolving Your Issues with BSNL Customer Care
When you contact BSNL customer care, you can expect assistance with a variety of issues, including:
New connections: Landline, broadband, or mobile services.
Bill payments: Inquiries, disputes, and payment options.
Service disruptions: Troubleshooting and restoration of services.
Complaints: Registering complaints about service quality, billing errors, or other issues.
Technical support: Assistance with network problems, equipment malfunctions, and configuration issues.
Tariff plans: Information and changes to your plan.
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BSNL Customer Care Number
If you have an issue with your BSNL postpaid or prepaid plan, you can get help by calling their toll-free helpline at 1800-180-1503. The customer care assistance will help you resolve any complaints, service activation and deactivation, tariff changes, and issues with your mobile, broadband, and landline services. Providing you with smooth network services.
Listed below are the BSNL customer service mobile numbers available around the clock to assist with any queries, requests, or concerns.
BSNL Customer Care Service
BSNL Contact Number
Landline complaint number
1500/1800-345-1500
SSA Wise inquiry number of complaints booked on 1500 (above)
Shimla 0177-2623554Solan 01792-226060Mandi 01905-224432Dharamshala 01892-226515Hamirpur 01972-221856Kullu 01902-222011
BSNL Helpline (Toll-free) number for mobile
1800-180-1503
BSNL complaint number for mobile
1503
BSNL Broadband and Internet Service Helpline (BSNL Fiber Complaint)
1800-4444
BSNL GSM Postpaid/Prepaid
1503 (from BSNL number)
BSNL GSM Postpaid/Prepaid
1800-180-1503 (from non-BSNL number)
BSNL MPLS-VPN
1800-425-1957
BSNL WLL/CDMA
1502 (from BSNL number)
BSNL WLL/CDMA
1800-180-1502 (from non-BSNL number)
BSNL Wings customer care number
1800-345-1500
BSNL international roaming complaint number
+919434024365
BSNL MPLS-VPN/ILL/MNS/Bulk SMS/Dark Fibre, etc (Enterprise)
1800-425-7007SMS BSNL – 57007SMS other operators – 9482157007Email ID -ebenquiry@bsnl.co.in
BSNL head office
Bharat Sanchar Bhavan,Harish Chandra Mathur Lane,Janpath, New Delhi-110 001
State-Wise BSNL Customer Care Number
You can file your complaint with BSNL at a nearby customer care center in your state. Check the table for state-specific contact numbers for complaints.
State
BSNL Customer Care Number
Andaman & Nicobar
94340-24365
Andhra Pradesh
94400-24365
Assam
94350-24365
Bihar
94310-24365
Chhattisgarh
94252-01234
Chennai Telecom District
94440-24365
Gujarat
94260-24365
Haryana
94160-24365
Himachal Pradesh
94180-24365
Jammu
94190-24365
Jharkhand
94311-24365
Karnataka
94480-24365
Tamil Nadu
94370-24365
Kerala
94470-24365
Kolkata Telecom District
94330-24365
Madhya Pradesh
94250-24365 / 94251-24365
Maharashtra
94220-24365
North East
0364-2504181 / 03862-235888
Odisha
94370-24365
UP East
94150-24365
UP West
94120-24365
Steps To Register a BSNL Complaint
Before you can file a complaint with BSNL, you need to register. Here are the easy steps to do that:
1. Go to BSNL’s website to file complaints.2. Click on the “Register a Complaint” option.3. Choose the type of service you need assistance with.4. Fill in the required details in the provided form.5. Click on “Submit Request” to submit your complaint.
Steps To Track Your BSNL Complaint
After submitting your BSNL complaint, you can track its progress to stay informed about the status of your query. Here’s how you can keep track of BSNL complaints:
1. Visit the BSNL website to register complaints.2. Select “Track Complaints” from the menu.3. Enter the Service ID and Captcha.4. Click on “Submit”.
Common Issues and Solutions
While BSNL strives for seamless service, customers often encounter challenges. Here are some common issues and how to address them:
Network issues: Slow internet speeds, frequent disconnections, or poor call quality can be frustrating. Contact immediately to report the problem.
Billing errors: Incorrect bill amounts or late payment charges can lead to unnecessary stress. Reach out to customer care to rectify the issue and avoid further complications.
New connection requests: Getting a new BSNL connection can be time-consuming. Gather the necessary documents and contact customer care for guidance.
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BSNL Customer Care Redressal
If you’ve complained to BSNL about any issues, you can easily track them as explained above. Furthermore, BSNL assures to resolve all complaints within a set timeframe for uninterrupted services. The table below shows the timeline for query resolution.
Wireline
Type of Service
Time Limit for Redressal
Provision of telephone connection
7 days (unless technical infeasibility)
Fault repair
5 days – urban areas7 days – rural/hilly areas
Shift of telephone
3 days
Closure
100% within 7 days
Billing complaints
98% are solved within 4 weeks and 100% within 6 weeks
Refund of deposit
100% within 60 days after closure
Accessibility of BSNL customer care
>95%
Access to human representatives on call
>95%
Broadband
Type of Service
Time Limit for Redressal
Service provisioning/Activation
15 days (unless technical infeasibility)
Fault repair
3 days
BSNL fiber complaint for Billing
4 weeks
Refund of deposits
60 days after closure
Access to a human representative on call
>60% within 60 seconds>80% within 90 seconds
Mobile Services
Type of Service
Time Limit for Redressal
Resolution of billing/charging complaints
98% within 4 weeks and 100% within 6 weeks
Applying credit/waiver to customers
100% within 1 week
Accessibility of BSNL customer care
>95%
Access to human representatives on call within 90 seconds
>95%
Termination requests
100% within 7 days
Refund after closure
100% within 60 days
BSNL Selfcare App
BSNL Selfcare is the online self-service portal by Bharat Sanchar Nigam Limited (BSNL). Customers can manage their telecom services online without visiting a BSNL office. It lets them access and handle accounts, services, and bills conveniently via the Internet, improving customer service and experience.
The BSNL Selfcare app services are categorized into the following major sections:
Bill Pay
Recharge
Manage Account
Transaction History
Special Offers
Help & Support
BSNL Rewards
Language
Settings
Logout
Tips for Effective Communication with BSNL Support
To ensure a smooth interaction with BSNL customer care, follow these tips:
Be clear and concise: Clearly explain your issue to the customer care representative.
Gather necessary information: Have your account details, connection number, and other relevant information ready.
Be patient: Customer care agents deal with a high volume of calls, so be patient and polite.
Follow up: If your issue is not resolved immediately, follow up with customer care to track its progress.
Wrapping Up!
Dealing with telecom issues can be frustrating, but BSNL is working to make things better. By using their helpline numbers, online platforms, or visiting their offices, you can get help with problems like slow internet, incorrect bills, or setting up new services. Remember to be clear and patient when contacting customer care. In addition to BSNL customer care, you can find the latest detailed guide on BSNL recharge plans and a comprehensive guide on how to check your BSNL balance.
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Frequently Asked Questions
Q. What is the BSNL customer care toll-free number?A. The toll-free number for BSNL landline and broadband is 1800-345-1500.
Q. How can I contact BSNL customer care for broadband issues?A. You can contact BSNL customer care for broadband issues by calling 1800-4444.
Q. How do I check my BSNL account balance through customer care?A. To check your BSNL account balance, call the customer care number 1503 for mobile or 1500 for landline/broadband.
Q. Can BSNL customer care help with bill payment issues?A. Yes, BSNL customer care can assist with bill payment issues. You can contact them at 1500 or 1800-345-1500.
Q. How do I register a complaint with BSNL customer care?A. You can register a complaint with BSNL customer care by calling 1500 or visiting your nearest BSNL customer service center.
Q. What are the working hours of BSNL customer care?A. BSNL customer care typically operates 24/7 for customer convenience.
Q. How can I get BSNL customer care support for mobile services?A. For BSNL mobile services, you can contact customer care at 1503.
Q. How can I send an SMS to BSNL customer care?A. You can send an SMS to BSNL customer care for specific services. The exact number and format vary based on the service. Check the BSNL website for details.
